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1. A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. Which of the following should the technician keep in mind when setting up the lab?

A. Cable management to avoid trip hazards

B. Electrical safety with the extra network cables

C. Location of the PCs with respect to each other

D. Number of fans located in the room so system does not overheat

Answer: A

2. Which of the following I/O ports has the SLOWEST transfer rate?

A. S/PDIF

B. USB 1.1

C. IEEE 1394

D. USB 2.0

Answer: B

3. Which of the following media types has the largest capacity?

A. DVD-RW+

B. DVD-RW-

C. Blu-Ray

D. Dual-sided DVD

Answer: C

4. Aero is a feature of which operating system?

A. Windows Vista Basic

B. Windows XP Home

C. Windows XP Media Center

D. Windows Vista Ultimate

Answer: D

5. Which of the following BEST summarizes computer intrusion detection?

A. An alert at logon when an unknown user has tried to logon

B. An alert when the computer case has been opened

C. A set of firewalls and anti-virus programs protecting the computer

D. A motion sensitive web cam recording the room

Answer: B

6. Which of the following is created when setting up MAC filtering?

A. WPA

B. WEP

C. SSID

D. ACL

Answer: D

7. Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO).

A. System

B. User Accounts

C. Administrative Tools

D. Security Center

E. Accessibility Options

Answer: BC

8. Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed?

A. Ntbtlog.txt

B. Sysprep.inf

C. Bootsect.dos

D. Boot.ini

Answer: D

9. In which of the following locations can a browser pull files in order to avoid pulling them from the Internet?

A. Temporary Internet Files

B. Browser Plug-Ins

C. Downloaded Program Files

D. Windows Temporary Files

Answer: A

10. Which of the following BEST describes what a VPN is?

A. A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks.

B. A private network between two computers using wireless cards without using a wireless access point between them.

C. A secured line of communication between two points through a public network.

D. A networking protocol used for the propagation of virus data to ensure anti-virus is up to date.

Answer: C

11. A user reports that their laptop has frozen up and will not shut down or log off. The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists. Which of the following should the technician do NEXT?

A. Remove the CMOS battery.

B. Disconnect all external devices.

C. Remove the internal main battery.

D. Wait until the main battery is exhausted and then remove.

Answer: C

12. A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use?

A. 224.0.0.1

B. 255.0.0.0

C. 255.255.0.0

D. 255.255.255.0

Answer: C

13. Which of the following printers would be the BEST choice for printing on multi-part forms?

A. Impact printer

B. Thermal printer

C. Inkjet printer

D. Laser printer

Answer: A

14. Which of the following cable types has an RJ-45 connector?

A. Twisted-pair copper wire

B. Fiber optic

C. IEEE 1394

D. Coaxial

Answer: A

15. A technician has just replaced a users defective CD-ROM drive and tested that everything is working properly. Which of the following should the technician do NEXT?

A. Run a full system backup.

B. Document their findings and the actions taken.

C. Further troubleshoot the defective drive to determine if the problem is covered by the warranty.

D. Call their manager and report the status of the issue.

Answer: B

16. A technician scheduled two customer service appointments at the same time without realizing. Which of the following would be the BEST way to handle the situation?

A. Try to hurry at the first appointment to make it to the second appointment in a timely manner.

B. Call the second customer, apologize, and reschedule.

C. Go to the second appointment because it is listed as priority and then reschedule the first.

D. Make the first appointment and then, after completion, call the second customer and explain you are running late.

Answer: B

17. A customer reports that every time Windows loads a message that one or more services failed to start is displayed. Which of the following should be used to troubleshoot this error?

A. Device Manager

B. Dxdiag

C. Telnet

D. Event Viewer

Answer: D

18. A technician must replace a network printer. Which of the following is the FIRST step the technician should take?

A. Notify all users before unplugging the printer.

B. Delete all print jobs before replacing the printer.

C. Save all print jobs, replace the printer and then print everything that was saved.

D. Unplug the network printer and then replace with a new printer.

Answer: A

19. Which of the following is a type of malware that tracks a users habits and displays targeted advertising or messages?

A. Adware

B. Ad-hoc

C. Worms

D. Phishing

Answer: A

20. When disposing of old hard drives, which of the following MOST reliably prevents all data from being stolen?

A. Store the drive next to a magnet for one hour.

B. Physically destroy the disk platters.

C. Format the drive.

D. Remove the control circuit board from the drive.

Answer: B

21. Which of the following RAM types requires that all available memory slots be filled, resulting in the need for continuity chips in otherwise unused slots?

A. DDR3

B. RDRAM

C. DRAM

D. SRAM

Answer: B

22. Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version?

A. Simple File Sharing

B. Basic Disk Partitions

C. Remote Desktop

D. Joining a domain

Answer: D

23. Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk?

A. Use a multi-pass third party formatting utility, using at least five passes.

B. Reformat the hard drive.

C. Use Windows built-in Disk Management utility and format the disk.

D. Run a high powered magnet over the drive several times.

Answer: A

24. Which of the following malware is MOST likely to result in identity theft?

A. Virus

B. Worm

C. Adware

D. Spyware

Answer: D

25. Which of the following ports is used for telnet, by default?

A. Port 21

B. Port 23

C. Port 25

D. Port 110

Answer: B

26. A CRT has stopped working. Which of the following should the technician do?

A. Put on an ESD strap and inspect the internal components.

B. Check that the tube and capacitors are intact.

C. Throw it in the trash; CRTs are being replaced by LCDs.

D. Dispose through proper channels or send it to be repaired.

Answer: D

27. A technician wants to configure a Windows XP Pro laptop. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity. The laptop also needs to be able to resume quickly from this mode. Which of the following power saving modes should a technician choose?

A. Stand by

B. Shut down

C. Hibernate

D. Suspend

Answer: A

28. Which of the following is the BEST response when interacting with a customer?

A. Only ask the customer closed-ended questions.

B. Inform the customer of the expense that is being incurred.

C. Use technical acronyms to show your technical expertise.

D. Be sensitive to the customer's culture.

Answer: D

29. Which of the following media types has a capacity of 4.7GB?

A. Dual-layer DVD

B. Floppy disk

C. Single-layer DVD

D. Blu-Ray disk

Answer: C

30. Which of the following would be the BEST way to improve airflow inside a computer?

A. Remove unneeded fans.

B. Install a liquid cooling solution.

C. Install round IDE cabling.

D. Replace the side panels with mesh wires.

Answer: C